EMOHAJ cancellation and refund policy

BOOKING CONDITIONS

Check-in              From 11:00 AM – 4:00 AM (Early Check-In charge 50% off the overnight rate)

Check-out           Until 10:00 AM – 12:00 PM (Late Check-out charge 70% off the overnight rate)

Payment Terms:

Cancellation/ prepayment: Cancellation and prepayment policies vary according to room type and seasons.

Extra Bed: Extra bed possible to be fixed in Serviced Apartments

Payment options: Cards accepted; the following cards are accepted; VISA, AMEX, MATERCARD.

Should you wish to pay in cash, we accept Ugandan Shillings (UGX/Ush), Kenyan Shillings (KSH), Tanzania Shillings (TSH), US dollar, Euro and GBP at the rates specified on the website.

Mobile Money Also accepted; MTN MOMO, Airtel Money.

In Uganda they do NOT accept US dollars given out before 2009

Please note that the exchange rate fluctuates on a daily basis. Please ask for the exchange rate at time of payment to avoid any confusion on this matter.

Please note that the full amount regarding the reservation must be settled BEFORE the time of check-in.

CANCELLATION/PREPAYMENT

Please refer to the Terms & Conditions of the required rate for the relevant cancellation and prepayment policy.

Cancellation and prepayment policies

Flexible – 5 days

• The guest can cancel free of charge until 5 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 5 days before arrival.
• The guest will be charged a prepayment of the total price of the reservation in the 5 days before arrival.

Note:

Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.